Useful information

Warranty Certificate

The products sold by PerfectEspresso.ro are covered under warranty, in accordance with applicable laws and with commercial policies of the manufacturers. The products are new, in original packaging and are brought directly from the manufacturers or from their authorized dealers.

In the case of products imported by PerfectEspresso.ro, the warrantee certificates are issued by SC AxaSoft Consulting SRL and in case of products from authorized resellers, the warranty certificates will be issued by the distributors.

In the case of resealed products, the warranty certificate is issued also by SC AxaSoft Consulting SRL, and the warranty period is specific to each individually resealed product .

In the case of warranty certificates issued by SC AxaSoft Consulting SRL, the product claimed defective during the warranty period must be presented to the service center mentioned in the certificate.

SC AxaSoft Consulting SRL is responsible for ensuring the warranty for the products for which he emitted an warranty, certificate. The product is benefiting by the warranty under the conditions listed in the certificate.

The procedure for applying products warranty

1. Reception in Service Center
The handing of a defect product will be made by the customer, in original packaging and security features, at the service center of SC AxaSoft Consulting SRL. On handing, the customer must present the invoice and the warranty certificate and he should make a complete description of the reported defect.
Also, the products with defects if are packed in original boxes, could be sent to the service center using a courier company. In the package will be added also to the invoice (copy), the warranty certificate and the description of the deffect.

2. Diagnose and repair
SC AxaSoft Consulting SRL shall communicate to the beneficiary the diagnosis, the remedy to be applied and the estimate time needed for repairing the product. The remedies may be: product repair, replacement partial or integral, up to the return value of the product in the absence of another solution.

3. Restitution
After repairing the product, it can be picked-up directly from the service center, or the customer may require sending it by courier. Shipping deadline is 48 hours.
Downtime properly extend the warranty period. This period is considered the time of registration service unit, and to bring the product into normal use and notification in writing, to pick-up the product.

The courier costs related to transportation to handing and return of the product will be paid by the customer.